Elements and Performance Criteria
- Monitor security and behaviour.
- Maintain contact with offenders to observe and monitor offender behaviour, responses and environment and to identify potential problems, conflict or stress.
- Clarify and provide information to offenders about court imposed conditions and compliance with correctional requirements to help them comply with conditions.
- Negotiate and maintain standards of security, safety, health and hygiene and act promptly and effectively on breaches or risks concerned with these matters.
- Identify, investigate and report breaches of orders according to organisation's procedures and guidelines.
- Respond to potential risks and implement intervention strategies according to guidelines, priorities and degree of urgency.
- Report changes to requirements and routine promptly and give information about the changes to everyone who needs to know according to the degree of risk.
- Monitor needs and concerns.
- Use active communication on an ongoing basis to gain information that will assist in identifying offender's needs, problems and concerns.
- Respond to expressions of needs and concerns to promote confidence and trust and a positive approach to addressing concerns.
- Identify and assess changes in the mood and behaviour of offender for their impact on the welfare, safety and security of the offender and the environment.
- Analyse offender information for security, safety and welfare implications.
- Assess security, safety and welfare information, report promptly to the authorised people and take appropriate action.
- Respond to emergencies according to the nature of the risk and degree of urgency.
- Create ongoing opportunities for the offender to express concerns and problems while providing appropriate support.
- Report information about offender's needs, concerns and behaviour to appropriate specialists and seek support or make referrals according to protocol and agreed practice.
- Supervise offenders with special needs.
- Adapt communication with offender to reflect and respect different cultural values, practices and communication levels.
- Use forms of address and manners that acknowledge the sensitivities, circumstances and expectations of others.
- Check values and beliefs for potential conflict or difficulties in being objective and professional.
- Encourage colleagues and offenders to respect differences and values and to be fair and tolerant with people from different cultures and experiences.
- Demonstrate non-discriminatory behaviour at all times and keep actions consistent with organisation's anti-discrimination policies and procedures.
- Seek support from suitable advisers and agencies when required and requested.